Help centre

Frequently asked questions

Everything about setting up, getting paid and running your business on Syncally. Can't find it here? Contact us and a human answers.

Getting started

From signing up to a live website with bookings.

Pricing and billing

Trial, plans, invoices and cancelling.

Payments and bookings

Online booking, deposits, Stripe and payouts.

Account and support

Your data, notifications and getting help.

Affiliate program

Earn 30% recurring for 2 years.

Still stuck?

Customers can ask the in-app assistant or open a support ticket from Help inside their dashboard. Everyone else can reach us here.

Contact support

Frequently asked questions

Getting started

What exactly is Syncally?

How long does it take to get set up?

Do I need any technical or design skills?

What web address do I get?

Can I use my own domain name?

Does Syncally work on my phone?

Which types of businesses is Syncally for?

Pricing and billing

What does Syncally cost?

Is there a free trial?

How do I change from monthly to annual (or back)?

How do I cancel?

Do you offer refunds?

Does Syncally take a cut of my sales?

Payments and bookings

How does online booking work?

How do I get paid?

When does Stripe pay out my money?

Do I need my own Stripe account?

Can I take deposits, taxes and discount codes?

What about cancellations and reschedules?

Account and support

Who owns my data?

Can I control which emails I receive?

How do I get help?

How do I close my account?

Is my customers' information secure?

Affiliate program

How much do affiliates earn?

Who can join?

How is a referral tracked?

When do I get paid?

What isn't allowed?

Still stuck?