Terms of Service

1. The service

Syncally provides hosted software for publishing a business website and managing bookings, quotes, payments, messaging and marketing. We may add, change or remove features over time; we will not materially reduce core functionality of a paid plan without notice.

2. Accounts

You must provide accurate information, keep your credentials secure, and are responsible for activity under your account. One account represents one business. You must be at least 18 years old and legally able to enter into a contract.

3. Subscriptions, trial and billing

• Plans are $15 USD / $150 USD per year in the United States, $20 CAD / $200 CAD per year in Canada, and £12 GBP / £120 GBP per year in the United Kingdom, billed in advance. Applicable taxes are calculated at checkout and added to these prices.
• New accounts may receive a 14-day free trial. Unless you cancel before it ends, the plan you selected begins and your payment method is charged.
• Subscriptions renew automatically until cancelled. You can cancel at any time from the billing portal; access continues until the end of the paid period.
• Fees are non-refundable for periods already used except where required by law or where we agree in writing. Taxes may be added where applicable.
• If payment fails we may suspend the account and take your published website offline until the balance is settled.

4. Payments from your customers

Payments your customers make are processed through your own Stripe account and are governed by Stripe's terms. You are the merchant of record for those transactions and are solely responsible for fulfilment, taxes, refunds, chargebacks and disputes. Any platform fee we charge is disclosed on your account before you enable payments.

5. Your content and ownership

You keep ownership of your business content and customer data. You grant us the limited licence needed to host, display and process it in order to run the service. You are responsible for having the rights to everything you upload and for how you use customer data, including obtaining consent for marketing email.

6. Acceptable use

• No illegal, deceptive, infringing, hateful or sexually explicit content.
• No unsolicited bulk email, purchased lists, or messaging people who have not opted in.
• No attempts to breach security, access other businesses' data, scrape the platform, or resell the service without written permission.

We may suspend or terminate accounts that violate these rules, with notice where practical and immediately where necessary to protect others.

7. AI features

AI-generated text, images and suggestions are provided as a starting point and may be inaccurate. You are responsible for reviewing anything published to your website or sent to your customers.

8. Availability, warranties and liability

We work to keep the service available but do not guarantee uninterrupted operation. The service is provided “as is” without warranties to the fullest extent permitted by law. To the maximum extent permitted, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect, incidental or consequential losses, including lost profits or lost data.

9. Termination

You may close your account at any time from Settings. On closure we delete your data as described in the Privacy Policy — export a copy first, because deletion cannot be reversed.

10. Changes and governing law

We may update these terms; material changes will be announced by email or in the app before taking effect, and continued use means acceptance. These terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law rules, and you and Syncally submit to the courts located there, unless mandatory consumer law in your jurisdiction provides otherwise.